Terms & Conditions

Version 1.6 · effective from 1 October 2026 (bookings confirmed by 30 September 2026 are governed by version 1.5)

1. Introductory provisions

These terms and conditions govern the rights and obligations of the parties in the rental of vehicles provided by GM Rent&Diggers s.r.o., Company ID (IČO): 23741392, VAT ID (DIČ): CZ23741392, registered office at Plovární 478/1, Jižní Předměstí, 301 00 Pilsen, a VAT payer, registered in the Commercial Register maintained by the Regional Court in Pilsen, Section C, Insert 47288 (the "lessor"). Relations not governed by these terms are subject to Act No. 89/2012 Coll., the Civil Code, in particular the provisions on the lease of a means of transport (Sections 2321–2325), and Act No. 634/1992 Coll., on Consumer Protection.

2. Rental conditions

2.1 Requirements for the lessee

• Minimum age of 21 and a valid category B driving licence held for at least 2 years; for the Mercedes-Benz X 250d 4×4 and Toyota Land Cruiser, a minimum age of 23 and a driving licence held for at least 3 years
• A valid national ID card or passport
• The ability to pay the refundable security deposit when collecting the vehicle (see point 3.2)

2.2 Second driver

A second driver who meets the same conditions as the lessee under point 2.1 may be added to the contract free of charge. The second driver must be expressly named in the contract, otherwise the insurance and authorisation to drive the vehicle do not extend to them.

2.3 Booking

A booking becomes binding once confirmed by the lessor and once a deposit of 30% of the total rental price has been paid. The deposit is paid by bank transfer or QR payment according to the details on the deposit invoice issued, by the due date stated on the invoice. The deposit is non-refundable if the booking is cancelled less than 7 days before the start of the rental. Confirming the booking and paying the deposit creates an obligation to conclude a written contract for the lease of a means of transport (Section 2321(2) of the Civil Code) upon handover of the vehicle; these terms and the booking confirmation form an integral part of the contract.

3. Prices and payment terms

3.1 The rental price includes

• Basic vehicle insurance (third-party liability and comprehensive/collision cover)
• A Czech motorway toll sticker
• Basic camping equipment
• 300 km for each day of rental (over the limit: CZK 5/km)
• Transport of passengers up to the vehicle's number of seats
• 24/7 assistance service

3.2 Security deposit

The refundable security deposit varies by vehicle: CZK 30,000 for the Citroën Hobby and the Mercedes X 250d, CZK 40,000 for the VW Multivan and the Toyota Land Cruiser. The lessee pays the deposit by bank transfer in advance or in cash on collection of the vehicle, and the lessor returns it within 7 days after the vehicle is returned in undamaged condition. For the Mercedes X 250d 4×4 and the Toyota Land Cruiser, the deposit amount depends on the chosen protection package (see clause 6); it is paid in the same way as for the other vehicles, at the latest on collection of the vehicle. The vehicle cannot be handed over without the deposit.

3.3 Seasonal rates, minimum rental period and discounts

The vehicle price is calculated per day of rental according to the season: peak season (15 June–31 August) at a coefficient of ×1.25, shoulder season (1 May–14 June and 1 September–30 September) at ×1.00, off-season (1 October–19 December and 4 January–30 April) at ×0.70, and New Year & Christmas (20 December–3 January) at ×2.00 (double the base, shoulder-season rate) of the base daily rate. A rental spanning a season boundary is charged at each day's applicable rate. For the VW Multivan, a year-round rate equal to the shoulder-season coefficient (×1.00) applies instead — its daily price is the same all year round, except during New Year & Christmas (20 December–3 January) when it is double that year-round rate (×2.00 of the base daily price). For the Mercedes-Benz X 250d 4×4 and the Toyota Land Cruiser, the off-season coefficient is ×0.80 instead of ×0.70; the other seasons use the same coefficient as other vehicles.

The minimum rental period is 2 days; if the rental spans July or August, the minimum period is 3 days. The maximum rental period is 60 days. For longer rentals we offer a discount on the daily rate (for the vehicle and any accessories billed per day): 21% from 15 days — if the rental spans the peak season (15 June–31 August) or the New Year & Christmas period (20 December–3 January, counted as peak season), otherwise 33% from 15 days of rental, 11% from 10 days, 7% from 5 days.

For the Citroën Hobby motorhome, a one-off vehicle preparation and cleaning fee of CZK 1,990 incl. VAT is charged in addition to the price of the vehicle for each rental (not for each rental day). The fee covers the standard cleaning and preparation of the vehicle before handover — cleaning and disinfection of the interior, cleaning of the toilet and tanks, topping up of water, gas and toilet chemicals, fresh bed linen and a check of the vehicle. It forms part of the total rental price, and therefore also of the 30% deposit under Article 2.3; the long-stay discount and discount codes do not apply to it. The fee is not charged for the other vehicles. The fees for excessive soiling and for an unemptied toilet cassette or waste tank under the Fee Schedule remain unaffected.

3.4 Fee schedule

Additional services and contractual penalties (e.g. late return, soiling, refuelling, loss of keys or documents) are governed by the Fee Schedule, which forms Annex No. 2 to the rental contract and is made available to the lessee before the contract is signed.

4. Vehicle collection and return

4.1 Collection

The lessee collects the vehicle in Prague or Pilsen, depending on current availability. The standard collection time is 14:00–18:00 and return time is 8:00–11:00, included in the price. An earlier collection (8:00–14:00) or a later return (11:00–20:00) is possible if agreed in advance (at the latest when booking) and if operations allow it and the vehicle has no other booking immediately before or after the rental (the lessor will check availability and confirm), for a one-off surcharge of CZK 800 incl. VAT for each of these services under the Fee Schedule; a time outside 8:00–20:00 can only be arranged individually. For a surcharge of CZK 12/km (there and back) from the nearer branch, we will deliver and collect the vehicle anywhere in the Czech Republic. The vehicle is handed over with a full tank and clean (for the Citroën Hobby as part of the vehicle preparation and cleaning under Article 3.3); on collection a handover protocol is drawn up recording any damage and the vehicle's condition. For 4×4 vehicles (Mercedes-Benz X 250d, Toyota Land Cruiser), handover includes a mandatory briefing on the off-road modes of at least 15 minutes, which the lessee confirms by signing the handover protocol; the vehicle is not handed over without it.

4.2 Return

The lessee must return the vehicle in the same condition in which it was collected, with a full tank and at the agreed time. Late return is charged at CZK 400 for each hour or part thereof, up to a maximum of 3 hours. If the delay exceeds 3 hours, instead of the hourly fee the daily rental rate increased by 50% is charged for each day or part thereof of delay. The late-return fee does not apply to a later return agreed in advance under Article 4.1 — that is charged as the agreed service.

4.3 Vehicle unfit for use

If the lessor is unable to hand over the vehicle on the agreed date, it will offer the lessee a replacement vehicle of a comparable category at the same price, an alternative date, or refund all payments made within 14 days. If the lessee is unable to use the vehicle because it is unfit for operation or requires a repair the lessee did not cause, no rental fee is charged for that period (Section 2324 of the Civil Code) and the proportionate amount is refunded within 14 days of the end of the rental.

5. Lessee's obligations

• Use the vehicle in accordance with its intended purpose
• Comply with traffic regulations
• Not carry more people than permitted
• Not smoke in the vehicle
• Not hand the vehicle over to third parties
• Report any faults and accidents to the lessor without delay

5.1 Prohibited uses

Without the lessor's prior written consent it is prohibited to: take part in races or competitions; drive off paved roads with the VW Multivan or Citroën Hobby; sublet the vehicle or hand it over to a third party not named in the contract; carry people or goods for payment; drive the vehicle onto festival or mass-event grounds; or tow another vehicle or trailer with it. For the Mercedes X 250d 4×4 and the Toyota Land Cruiser, the lessee may only drive on paved and unpaved public roads where entry is permitted (incl. forest and field tracks and driving on snow); without prior written consent it is additionally prohibited to take part in races or timed drives, drive in off-road parks or on training grounds, drive off marked tracks, ford water deeper than 450 mm (Land Cruiser) or 400 mm (Mercedes X), measured up to the wheel hub, drive on beaches, dunes or frozen water surfaces, drive with an open roof tent, or tow or recover other vehicles — the full list is in the Rental Rules. In addition: in low range L4/4L max. 25 km/h, on unpaved tracks max. 50 km/h; tyre pressure off-road at least 1.8 bar, never less; off-road driving in daylight only; maximum side slope 20°. If the vehicle gets stuck, the lessee follows the Emergency Card (max. 3 recovery attempts by rocking, spinning the wheels no longer than 3 s each time, never spinning the wheels in place any longer) and then calls the lessor's 24/7 line; attempts beyond this, digging under the vehicle, and towing from anything other than the approved points are a breach of the off-road rules. A breach carries a contractual penalty of CZK 13,000, and the lessee is liable for the full damage caused with no cap from any chosen protection package; snow chains must be used in winter as required by road signage.

5.2 Roof tent and bed tent

If the vehicle is fitted with a roof tent or bed tent, the lessee must drive only with the tent folded down and properly secured, observe a maximum speed of 80 km/h, and keep the ladder and mattress with the vehicle at all times while driving.

6. Insurance and liability

The vehicles are insured with third-party liability and comprehensive/collision cover through ČSOB Pojišťovna, a.s. The excess on the comprehensive/collision cover is 10%, minimum CZK 10,000, and is paid from the security deposit; the security deposit itself does not constitute the excess. Where the lessee is at fault for damage, the lessee bears the excess. The lessee is liable in full for damage caused through gross negligence or intentionally. For the Mercedes X 250d 4×4 and the Toyota Land Cruiser, the lessee may additionally choose a damage-liability-reduction package — Care-free or Care-free+ — which lowers the excess and the deposit (see the Schedule of Fees, annex 2 to the rental contract, for the overview and prices); only one package may be chosen and it does not qualify for the long-stay discount. The package is not insurance — it is a contractual limitation of the lessee's liability for damage. The packages do not cover damage arising from driving in prohibited terrain (clause 5.1), under the influence of alcohol or other substances, intentionally, by an undeclared driver, or through gross negligence. Vehicles may be fitted with GPS tracking to protect the lessor's property and for assistance purposes; the location is read only in the event of damage, theft, non-return of the vehicle or a request for assistance, and records are deleted within 30 days at the latest (see the Privacy Policy).

7. Cancellation terms

Cancellation fees are calculated from the deposit of 30% of the rental price:

• More than 30 days before the rental: 100% of the deposit refunded
• 15–30 days before the rental: 50% of the deposit refunded
• 7–14 days before the rental: 25% of the deposit refunded
• Less than 7 days: the deposit is forfeited

If the lessee has already paid the balance of the price or the security deposit, it is refunded in full within 14 days of the booking being cancelled. The cancellation terms do not apply where handover of the vehicle is prevented by an obstacle on the lessor's side or by force majeure – in that case point 4.3 applies.

The contract for the lease of a means of transport is concluded for a specific date of performance (the rental period). In accordance with Section 1837(j) of the Civil Code, the consumer does not have the right to withdraw from this type of contract within 14 days without giving a reason; the cancellation terms set out above apply to cancelling a booking instead.

8. Travel abroad

The rental price includes 300 km for each day of rental, calculated for the whole rental period. We charge CZK 5/km for kilometres over the limit, based on the odometer reading at return. Travel abroad is possible by prior arrangement with the lessor – the lessee must inform the lessor in advance of the planned route and the countries to be visited, and must obtain any necessary toll stickers and permits for that country. EU/EEA countries, Switzerland, the United Kingdom and the Balkans are permitted; Russia, Belarus, Ukraine, Moldova, Turkey and countries outside Europe are prohibited.

9. Complaints

The lessee must notify the lessor of any defect in the service without undue delay after discovering it, ideally by noting it on the handover protocol when the vehicle is returned. Rights arising from defective performance may be exercised within the statutory period under Section 1914 et seq. and Section 2205 et seq. of the Civil Code; a later complaint does not affect these rights but may make the defect harder to prove. Complaints must be submitted in writing to the lessor's address or by email to honza@frantisekdron.cz.

If the vehicle has a defect at handover or during the rental that prevents its use in the agreed manner, the lessee has the right to have the defect remedied, to a reasonable reduction in the rental fee for the period the defect persisted, to a replacement vehicle of a comparable category if available, and, in the case of a material breach of contract, to withdraw from the contract and be refunded the rental fee paid for the unused days.

10. Out-of-court dispute resolution

Should a consumer dispute arise between the lessor and a lessee who is a consumer, the consumer has the right to its out-of-court resolution under Section 14 of Act No. 634/1992 Coll., on Consumer Protection. The body responsible for the out-of-court resolution of consumer disputes is the Czech Trade Inspection Authority (ČOI), registered office at Štěpánská 796/44, 110 00 Prague 1, website: www.coi.cz.

11. Final provisions

The lessor is entitled to amend these terms, with effect for bookings made after the effective date of the new version. Already-confirmed bookings are always governed by the version of the terms in effect on the date the booking was confirmed, made available to the lessee as a PDF stating the version and effective date. Relations not governed by these terms are subject to the Civil Code. These terms and conditions take effect on 19 September 2026 (version 1.5); bookings confirmed by 18 September 2026 inclusive are governed by version 1.3.

12. Gift Vouchers

A gift voucher is a method of payment for a booking, not a discount code — its value can be used to pay for the rental of any vehicle, extras or dates (including New Year's Eve). A voucher cannot be combined with a discount code — a booking paid with a voucher will not apply a discount code, while the long-stay discount always applies. The voucher is made out to the bearer and is valid for 12 months from the day the payment is credited to the lessor's account (the exact validity is stated on the voucher).

The voucher cannot be exchanged for cash. Any unused balance remains available on the voucher until the end of its validity and can be used towards a further booking. Once the validity period expires, the voucher and any unused balance are forfeited.

For voucher orders placed by 24 December 2026 inclusive, the lessor adds a Christmas bonus to the voucher's value at no extra charge (the current bonus amount is stated on the gift voucher page). The voucher is activated and sent to the customer by e-mail once the payment has been credited.

13. Contact

GM Rent&Diggers s.r.o.
Plovární 478/1, 301 00 Pilsen
Email: honza@frantisekdron.cz
Phone: +420 723 707 958